Departure ports

Refund and Return Policy.

This policy explains how cancellations, refund requests, open date transfers and non-refundable cases are handled for YourTourKey products, including private yacht charters and cabin cruises.

Important Notice

Refund eligibility depends on the product type, cancellation timing and whether services have already been partially or fully used.

All cancellation and refund conditions are subject to mandatory rights under applicable law.

Contact Refund Team

1. Cancellations by Clients

Cancellation conditions vary depending on the type of product booked. Written cancellation notice must be received and confirmed by YourTourKey before any applicable refund can be processed.

Private Yacht Charters

Cancellations for private yacht charters are subject to the following refund policy:

More than 1 year before the start date Full refund
Between 1 year and 180 days before the start date 70% refund of the charter package
Between 179 days and 90 days before the start date 50% refund of the charter package
89 days or less before the start date No refund
Note:

No refunds are provided for partially used products or services.

Cabin Cruises

Cancellations for cabin cruises are subject to the following refund policy:

45 days or more before the start date Refund less 30% of the total product cost
21 to 44 days before the start date Refund less 50% of the total product cost
20 days or less before the start date No refund
Note:

Refunds, if applicable, will be processed after written notice of cancellation is received and confirmed.

2. Open Date Transfer Policy

For selected cabin cruises, Clients may transfer to an open date option with no additional charges if notice is given at least 21 days before the cruise.

01.

Deposits from the original booking will be transferred to the new dates confirmed between the Client and YOURTOURKEY.

02.

Availability of dates is subject to cabin availability, and new prices may apply based on current rates.

03.

Open date transfers are subject to product availability and written confirmation by YourTourKey.

3. Refunds for Cancellations by YOURTOURKEY

If an exceptional natural disaster, such as a major earthquake, flood or wildfire, makes the booked service unsafe or impossible to operate, YOURTOURKEY will work with the Client to agree a suitable alternative date or service. Any alternative arrangement must be confirmed in writing.

If no alternative is agreed and the booked service cannot be provided, payments for the unprovided service will be refunded in accordance with applicable law. For other cancellations by YOURTOURKEY, the relevant product terms and mandatory legal rights apply.

A change of mind or personal or family circumstances does not automatically qualify for this exceptional-disaster arrangement. Where the booked service remains available, Client cancellations are assessed under the relevant cancellation conditions in section 1 and our Terms and Conditions, subject to mandatory legal rights.

4. Non-Refundable Cases

Refunds are not provided in cases where the Client fails to join the booked product, arrives after departure, or uses only part of the service.

Clients failing to join a booked product.

Clients arriving after the scheduled departure time.

Partially used services or products.

5. How Refunds Are Processed

Refunds will be issued through the original payment method, such as credit card or bank transfer.

Processing times for refunds may vary depending on the payment provider, bank, card issuer, or financial institution involved in the transaction.

Processing Time:

Once a refund is approved by YourTourKey, the final arrival time of the funds may depend on the payment provider.

6. Contact for Refunds and Returns

For refund and return inquiries, please contact our team using the details below.

Email info@yourtourkey.com Phone +90 534 841 2747 Address Gökyazı Mah. Adnan Genç Sk. A Blok No: 9 İç Kapı No: 2, Demre / Antalya
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